Standard Terms and Conditions of business

 

 

 

 

Thank you for entrusting the care and attention of your horse to the ‘Conor Fenelon Equine Clinic’.  This page details our Practice Terms and Conditions.  Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation or clarification if required.

 

 

Fees

 

 

 

All fees, dietary supplements and drugs etc are subject to Vat at the current rate.  Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables etc used.  Our written fee list is available on request.

You will receive a detailed fee note for every consultation, surgical procedure or transaction with us.

   

 

Methods of payment

 

 

 

Our accounts are due for settlement within 30 days of the invoice.  Should an account be paid in full at the time the work is carried out we will normally give a 5% settlement discount.  You may settle your account using any one of the following.

 

   

 

Estimates of treatment costs  

 

 

We will happily provide a written estimate as to the probable costs of a course of treatment.  Please bear in mind that any estimate given can only be approximate often a horse’s illness will not follow a conventional course.

   

 

 

Settlement Terms  

 

 

Should an account not be settled within 30 days of being invoiced we reserve the right to charge an administration surcharge to cover our additional costs.  If an account still remains unpaid we reserve the right, in due course, to pass the debt over to our debt collection agency and any further charges incurred (e.g. production of reports, correspondence, court fees, attendance at court, phone calls etc) will also be passed onto the client.  Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any cash tendered that is found to be counterfeit will result in the account being restored to the original sum with further charges added in respect of bank charges and administration costs together with interest on the principal sum.

 

   

 

Inability to pay

 

 

 

If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff.  Please note that instalments or part-payments of any account may ONLY be sanctioned with the express permission of Conor or Amanda Fenelon.

 

   

 

Pet Health Insurance

 

 

 

The clinic strongly supports the principle of insuring your horse against unexpected illness or accidents.  Please ask for details about insurance from any member of the staff.  Please be aware that it is your responsibility to settle your account with the clinic and then reclaim the fees from your insurance company.

   

   

Complaints and standards

 

 

 

  We hope that you never have recourse to complain about the standard of service received from the ‘Conor Fenelon Equine Clinic’.  However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to Conor Fenelon MRCVS.

     

 

Ownership of records  

 

 

Case records including radiographs, ultrasound scans and similar documents are the property of, and will be retained by the ‘Conor Fenelon Equine Clinic’.  Copies with a summary of the history will be passed on request to another veterinary surgeon taking over a case.

 

 

 

Ownership or radiographs and similar records  

 

 

 

The care given to your horse may involve making some specific investigations, e.g. taking radiographs or performing ultrasound scans.  Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record (e.g. the radiograph) remains with the practice.

 

No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by Conor Fenelon MRCVS.  No agent or person employed by, or under contract with, the practice has the authority to alter these conditions in anyway.

 

 

 

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